Privacy policy

Last updated: May 17, 2026

Aquatic Rehab Limited operates this store 
and website, including all related 
information, content, features, tools, 
products and services, in order to provide 
you, the customer, with a curated shopping 
experience (the "Services"). Aquatic Rehab 
Limited is powered by Shopify, which enables 
us to provide the Services to you. This 
Privacy Policy describes how we collect, 
use, and disclose your personal information 
when you visit, use, or make a purchase or 
other transaction using the Services or 
otherwise communicate with us. If there is 
a conflict between our Terms of Service and 
this Privacy Policy, this Privacy Policy 
controls with respect to the collection, 
processing, and disclosure of your personal 
information.

Please read this Privacy Policy carefully. 
By using and accessing any of the Services, 
you acknowledge that you have read this 
Privacy Policy and understand the 
collection, use, and disclosure of your 
information as described in this Privacy 
Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," 
we are referring to information that 
identifies or can reasonably be linked to 
you or another person. Personal information 
does not include information that is 
collected anonymously or that has been 
de-identified, so that it cannot identify 
or be reasonably linked to you. We may 
collect or process the following categories 
of personal information, including 
inferences drawn from this personal 
information, depending on how you interact 
with the Services, where you live, and as 
permitted or required by applicable law:

Contact details including your name, 
address, billing address, shipping address, 
phone number, and email address.

Financial information including credit card, 
debit card, and financial account numbers, 
payment card information, financial account 
information, transaction details, form of 
payment, payment confirmation and other 
payment details.

Account information including your username, 
password, security questions, preferences 
and settings.

Transaction information including the items 
you view, put in your cart, add to your 
wishlist, or purchase, return, exchange or 
cancel and your past transactions.

Communications with us including the 
information you include in communications 
with us, for example, when sending a 
customer support inquiry.

Device information including information 
about your device, browser, or network 
connection, your IP address, and other 
unique identifiers.

Usage information including information 
regarding your interaction with the 
Services, including how and when you 
interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from 
the following sources:

Directly from you including when you create 
an account, visit or use the Services, 
communicate with us, or otherwise provide 
us with your personal information.

Automatically through the Services including 
from your device when you use our products 
or services or visit our websites, and 
through the use of cookies and similar 
technologies.

From our service providers including when 
we engage them to enable certain technology 
and when they collect or process your 
personal information on our behalf.

From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or 
which of the Services you use, we may use 
personal information for the following 
purposes:

Provide, Tailor, and Improve the Services. 
We use your personal information to provide 
you with the Services, including to perform 
our contract with you, to process your 
payments, to fulfil your orders, to remember 
your preferences and items you are 
interested in, to send notifications to you 
related to your account, to process 
purchases, returns, exchanges or other 
transactions, to create, maintain and 
otherwise manage your account, to arrange 
for shipping, to facilitate any exchanges, 
to enable you to post reviews, and to create 
a customised shopping experience for you, 
such as recommending products related to 
your purchases. This may include using your 
personal information to better tailor and 
improve the Services.

Marketing and Advertising. We use your 
personal information for marketing and 
promotional purposes, such as to send 
marketing, advertising and promotional 
communications by email, text message or 
postal mail, and to show you online 
advertisements for products or services on 
the Services or other websites, including 
based on items you previously have purchased 
or added to your cart and other activity on 
the Services.

Security and Fraud Prevention. We use your 
personal information to authenticate your 
account, to provide a secure payment and 
shopping experience, detect, investigate or 
take action regarding possible fraudulent, 
illegal, unsafe, or malicious activity, 
protect public safety, and to secure our 
services. If you choose to use the Services 
and register an account, you are responsible 
for keeping your account credentials safe. 
We highly recommend that you do not share 
your username, password or other access 
details with anyone else.

Communicating with You. We use your 
personal information to provide you with 
customer support, to be responsive to you, 
to provide effective services to you and to 
maintain our business relationship with you.

Legal Reasons. We use your personal 
information to comply with applicable law 
or respond to valid legal process, including 
requests from law enforcement or government 
agencies, to investigate or participate in 
civil discovery, potential or actual 
litigation, or other adversarial legal 
proceedings, and to enforce or investigate 
potential violations of our terms or 
policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose 
your personal information to third parties 
for legitimate purposes subject to this 
Privacy Policy. Such circumstances may 
include:

With Shopify, vendors and other third 
parties who perform services on our behalf 
(e.g. IT management, payment processing, 
data analytics, customer support, cloud 
storage, fulfilment and shipping).

With business and marketing partners to 
provide marketing services and advertise to 
you. For example, we use Shopify to support 
personalised advertising with third-party 
services based on your online activity with 
different merchants and websites. Our 
business and marketing partners will use 
your information in accordance with their 
own privacy notices. Depending on where you 
reside, you may have a right to direct us 
not to share information about you to show 
you targeted advertisements and marketing 
based on your online activity with different 
merchants and websites. You can exercise 
your rights to opt-out of those uses here.

When you direct, request us or otherwise 
consent to our disclosure of certain 
information to third parties, such as to 
ship you products or through your use of 
social media widgets or login integrations.

With our affiliates or otherwise within our 
corporate group.

In connection with a business transaction 
such as a merger or bankruptcy, to comply 
with any applicable legal obligations 
(including to respond to subpoenas, search 
warrants and similar requests), to enforce 
any applicable terms of service or policies, 
and to protect or defend the Services, our 
rights, and the rights of our users or 
others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which 
collects and processes personal information 
about your access to and use of the Services 
in order to provide and improve the Services 
for you. Information you submit to the 
Services will be transmitted to and shared 
with Shopify as well as third parties that 
may be located in countries other than where 
you reside, in order to provide and improve 
the Services for you. In addition, to help 
protect, grow, and improve our business, we 
use certain Shopify enhanced features that 
incorporate data and information obtained 
from your interactions with our store, along 
with other merchants and with Shopify. To 
provide these enhanced features, Shopify may 
make use of personal information collected 
about your interactions with our store, 
along with other merchants, and with 
Shopify. In these circumstances, Shopify is 
responsible for the processing of your 
personal information, including for 
responding to your requests to exercise your 
rights over use of your personal information 
for these purposes. To learn more about how 
Shopify uses your personal information and 
any rights you may have, you can visit the 
Shopify Consumer Privacy Policy. Depending 
on where you live, you may exercise certain 
rights with respect to your personal 
information via the Shopify Privacy Portal.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites 
or other online platforms operated by third 
parties. If you follow links to sites not 
affiliated or controlled by us, you should 
review their privacy and security policies 
and other terms and conditions. We do not 
guarantee and are not responsible for the 
privacy or security of such sites, including 
the accuracy, completeness, or reliability 
of information found on these sites. 
Information you provide on public or 
semi-public venues, including information 
you share on third-party social networking 
platforms may also be viewable by other 
users of the Services and/or users of those 
third-party platforms without limitation as 
to its use by us or by a third party. Our 
inclusion of such links does not, by itself, 
imply any endorsement of the content on 
such platforms or of their owners or 
operators, except as disclosed on the 
Services.

CHILDREN'S DATA

The Services are not intended to be used by 
children, and we do not knowingly collect 
any personal information about children 
under the age of majority in your 
jurisdiction. If you are the parent or 
guardian of a child who has provided us 
with their personal information, you may 
contact us using the contact details set out 
below to request that it be deleted. As of 
the effective date of this Privacy Policy, 
we do not have actual knowledge that we 
"share" or "sell" (as those terms are 
defined in applicable law) personal 
information of individuals under 16 years 
of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures 
are perfect or impenetrable, and we cannot 
guarantee "perfect security." In addition, 
any information you send to us may not be 
secure while in transit. We recommend that 
you do not use unsecure channels to 
communicate sensitive or confidential 
information to us.

How long we retain your personal information 
depends on different factors, such as 
whether we need the information to maintain 
your account, to provide you with Services, 
comply with legal obligations, resolve 
disputes or enforce other applicable 
contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have 
some or all of the rights listed below in 
relation to your personal information. 
However, these rights are not absolute, may 
apply only in certain circumstances and, in 
certain cases, we may decline your request 
as permitted by law.

Right to Access / Know. You may have a 
right to request access to personal 
information that we hold about you.

Right to Delete. You may have a right to 
request that we delete personal information 
we maintain about you.

Right to Correct. You may have a right to 
request that we correct inaccurate personal 
information we maintain about you.

Right of Portability. You may have a right 
to receive a copy of the personal 
information we hold about you and to request 
that we transfer it to a third party, in 
certain circumstances and with certain 
exceptions.

Right to Opt out of Sale or Sharing for 
Targeted Advertising. Depending on where 
you reside, you may have a right to opt out 
of the "sale" or "share" of your personal 
information or to opt out of the processing 
of your personal information for purposes 
considered to be "targeted advertising", as 
defined in applicable privacy laws. You can 
exercise your rights to opt-out of those 
uses here. Please note that if you visit our 
website with the Global Privacy Control 
opt-out preference signal enabled, depending 
on where you are, we will automatically 
treat this as a request to opt-out for the 
device and browser that you use to visit the 
website. If we are able to associate the 
device sending the signal to a Shopify 
account, we will apply the opt out request 
to the account as well. To learn more about 
Global Privacy Control, you can visit 
https://globalprivacycontrol.org/. Other 
than the Global Privacy Control, we do not 
recognise other "Do Not Track" signals that 
may be sent from your web browser or device.

Managing Communication Preferences. We may 
send you promotional emails, and you may 
opt out of receiving these at any time by 
using the unsubscribe option displayed in 
our emails to you. If you opt out, we may 
still send you non-promotional emails, such 
as those about your account or orders that 
you have made.

You may exercise any of these rights where 
indicated on the Services or by contacting 
us using the contact details provided below. 
To learn more about how Shopify uses your 
personal information and any rights you may 
have, including rights related to data 
processed by Shopify, you can visit 
https://privacy.shopify.com/en.

We will not discriminate against you for 
exercising any of these rights. We may need 
to verify your identity before we can 
process your requests, as permitted or 
required under applicable law. In accordance 
with applicable laws, you may designate an 
authorised agent to make requests on your 
behalf to exercise your rights. Before 
accepting such a request from an agent, we 
will require that the agent provide proof 
you have authorised them to act on your 
behalf, and we may need you to verify your 
identity directly with us. We will respond 
to your request in a timely manner as 
required under applicable law.

COMPLAINTS

If you have complaints about how we process 
your personal information, please contact 
us using the contact details provided below. 
Depending on where you live, you may have 
the right to appeal our decision by 
contacting us using the contact details set 
out below, or lodge your complaint with your 
local data protection authority.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and 
process your personal information outside 
the country you live in. If we transfer your 
personal information out of the European 
Economic Area or the United Kingdom, we will 
rely on recognised transfer mechanisms like 
the European Commission's Standard 
Contractual Clauses, or any equivalent 
contracts issued by the relevant competent 
authority of the UK, as relevant, unless the 
data transfer is to a country that has been 
determined to provide an adequate level of 
protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time 
to time, including to reflect changes to our 
practices or for other operational, legal, 
or regulatory reasons. We will post the 
revised Privacy Policy on this website, 
update the "Last updated" date and provide 
notice as required by applicable law.

CONTACT

Should you have any questions about our 
privacy practices or this Privacy Policy, 
or if you would like to exercise any of the 
rights available to you, please email us at 
aquaticrehablimited@gmail.com.