Shipping policy
Processing Time
All orders are processed within 1–2 business days of being placed.
During periods of high demand, processing times may extend slightly. If this occurs, we’ll keep you updated via email.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order.
New Zealand
Delivery typically takes 1–3 business days once dispatched.
Australia
Delivery typically takes 3–7 business days once dispatched.
International
Shipping rates and delivery times are calculated at checkout.
Most international orders arrive within 7–15 business days, depending on location.
Wetsuit Delivery
All Aquatic Rehab wetsuits are in stock and ready to ship unless otherwise stated.
Orders are dispatched within our standard processing times above — no long pre-order delays.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery in real time.
Customs, Duties & Taxes
International orders may be subject to customs duties and taxes, depending on your country. These are the responsibility of the customer.
Aquatic Rehab is not responsible for delays caused by customs.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us at aquaticrehablimited@gmail.com within 7 days of delivery. We’ll work with you to resolve it as quickly as possible.
Order Changes & Cancellations
If you need to make a change, please contact us within 24 hours of placing your order. After this, orders may already be processed or shipped and changes may not be possible.
Questions
If you have any questions, feel free to reach out at aquaticrehablimited@gmail.com